Support
Contact & Support
We're happy to help — here's the fastest way to reach us.
Email Support
For any question about your order, download access, refunds, or using the Product, email us at:
mail@versand.com
We aim to respond to every message within 1-2 business days.
Before You Email — Quick Answers
- Didn't receive your download link? Check your spam/promotions folder first — it's sent to the email address used at checkout. If it's genuinely missing after 30 minutes, email us with your order ID.
- Want a refund? See our Refund Policy — you're covered for 30 days from purchase.
- A file won't open? PDFs open with any standard PDF reader. Spreadsheet templates (.xlsx) open in Excel, Google Sheets, or Numbers.
What to Include in Your Message
- The email address you used at checkout
- Your order/transaction ID from JVZoo or WarriorPlus (found in your purchase confirmation email)
- A short description of what you need help with
Affiliates
If you're an approved affiliate with a question about the program, promotional materials, or commissions, visit the Affiliate page or include "Affiliate" in your support email subject line.